Refund policy

REFUNDS & RETURNS

Can I return my order?

Items are only able to be returned if they were received incorrect, damaged or faulty. We don’t offer refunds or accept returns if you change your mind on an item. Please see our full refund policy here. 

What happens if I receive a faulty product?

If you believe you have received a faulty product, please contact us at hellopalmers@etbrowne.com within 7 days of receiving your item. For our full refund policy, and what to do if you receive a faulty product, click here.

Have a different question?

Send us a message on our Live Chat, or email the team at hellopalmers@etbrowne.com