Shipping Policies

Shipping Rates

Palmer’s Australia’s shipping rates are:

FREE Shipping within AUSTRALIA on orders over $50 when the final product price is $50 or more.

All orders under $50 will have a flat rate standard shipping charge of $9.95.

We also offer EXPRESS POST within AUSTRALIA at a flat rate of $19.95.

We will endeavour to process and dispatch orders within 1-2 business days, however orders made in sale or promotion periods, on weekends and public holidays will be processed and dispatched within 1-4 business days.

All orders are shipped via Australia Post, and you will receive tracking information from Australia Post.

The currency of any transaction is Australian Dollars (AUD) only.

Please note, we DO NOT accept over the phone payments.

 

Shipping Methods

Australia Post are experiencing delays due to high volumes and Covid-19 restrictions.

The Australia Post tracking website provides the most accurate guidance on estimated delivery dates, and advises you of any delays while your parcel is in transit.

All deliveries are dispatched from our warehouse in South Australia.

 **CHRISTMAS SHIPPING CUT OFF DATES*

PLEASE NOTE: Australia Post has set cut-off dates for Christmas deliveries.

Parcel delivery cut off dates to all states except WA & NT

  • December 18th - Regular Post cut off
  • December 21st - Express Post cut off

Parcel delivery cut off dates to WA & NT

  • December 14 - Regular Post cut off 
  • December 20 - Express Post cut off

Please note: The dates provided above are for items posted to/from metro locations. If you’re sending from outside a metro area, we recommend posting even earlier.

It is recommended that you allow sufficient time before the cut-off dates to order your parcel in case of any delays.

PLEASE NOTE: Our offices are closed from the 23rd of December until the 2nd of January. No parcels will be posted out during this time. Any orders placed within these dates will be posted out in the week of the 3rd of January.

Regular Shipping

Your order should be received within 2-6 business days from date of dispatch. May take up to 14 business days due to high demand in the postal network. You will receive a tracking number from Australia Post to track the status of your parcel.

Express Shipping

Your order should be received within 2-4 business days from date of dispatch. May take up to 7 business days due to high demand in the postal network. You will receive a tracking number from Australia Post to track the status of your parcel.

Due to current demand, Express Shipping can’t guarantee next business day guarantee delivery right now. Items may take longer than usual to arrive.

Order Confirmation Email

When your order is received, we will send you an email confirming your order, as well as an email when your order has been shipped. Australia Post will also send you your tracking number.

Shipping Restrictions

We do not ship outside of Australia.