Palmer’s Australia – PRIVACY POLICY

At Palmer’s, we respect your right to know how we handle your personal information.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy; we, us or our means E.T. Browne (Australia) Pty. Ltd., ABN 94 080 024 915.

Please also refer to our current Terms of Use for the Site.

Personal information

Personal information is information that identifies you or could identify you. The types of personal information we may collect about you vary according to the nature of your interaction with us, including but not limited to: when you place an order, subscribe to our mailing list, submit a review, enter a consumer promotion, or when you send us an email. These may include:

·         Your name, address and contact details

·         Images of you

·         Your age and/or date of birth

·         Your credit card details (if relevant to purchasing products from the site)

·         Your demographic information such as mailing address and postcode

·         Details of products and services we have provided to you and/or that you have enquired about, and our response to you

·         Your preferences and/or opinions and/or reviews on our products and services

·         Information about your use of our Site, including your browser session and geo-location data, device information, search queries and/or browsing behaviour

·         Additional personal information that you provide to us, directly or indirectly through your use of our Site, associated social media platforms, and/or accounts from which you permit us to collect information

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

    to enable you to access and use our Site, associated applications and associated social media platforms;

    for the purpose of completing your purchases through this Website, or if you request us to send you information about our products;

    to contact and communicate with you via email or a mailing list database;

    for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

    to run competitions and/or offer additional benefits to you;

    for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

    to comply with our legal obligations and resolve any disputes. 

Disclosure of personal information to third parties

We may disclose personal information to:

·         Service partners including Australia Post, eWay and PayPal, in order to operate the website and deliver your goods.

·         Third parties including agencies and Google Analytics, to collect and process data, who assist us in providing information, products, services or direct marketing to you.

·         Third party platforms to assist us in sending relevant email marketing to you, as well as allowing you to submit reviews to the website

·         Our employees or contractors for use in market research

·         Sponsors or promoters of any competition we run (if this is the case, these will be covered within the T&C’s specific to the promotion)

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Consumer Contents and Promotions

At particular times we may run consumer contests and promotions when, if you participate, you will be required to supply information to support your identification and our ability to contact you. In some cases, third parties may be a key stakeholder of the promotion and as a result this information may be shared with them. Should this be the case, any use will be disclosed and referenced within the terms of the promotion and will only be made in accordance with our Privacy Policy.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure and take all reasonable measures to protect this from misuse, interference, loss and und unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


Cookies are small pieces of data sent from a website and stored on your browser or device. There can be 'first party' cookies, eg: E.T. Browne (Australia) Pty. Ltd., or 'third party' cookies, placed from other companies we associate with, including Google Analytics, Agencies or Facebook.

If you do not wish to receive any cookies, you may set your browser to refuse cookies. Please note: if you do not accept cookies, you may have difficulty using some site functions.

The information we collect could be about you, how you use the site, your preferences, or your device, and doesn’t directly identify you as an individual, but helps us to understand how our visitors are using the page, and analyse that information in order to improve user experience, and ensure our marketing is relevant to the individual.

Third party agencies will not be collecting any Personally Identifiable Information (PII), only a Cookie ID that is used for marketing purposes.

Orders & Payments

If you purchase products direct from our site you will need to provide information including your full name, postal address and contact information which is used to process and complete your order. There will be a number of third-party payment methods available to purchase products on our Site, when redirected to complete check-out, their privacy policy will apply to use of your information in this case.

Newsletters & Communications

If you sign-up to receive ongoing communications from us on the site, or via other opt-ins such as from promotions/surveys/forms we may provide you with updated information about our products and services via the contact details provided.

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.


For any questions and notices, please contact us at:

E.T. Browne (Australia) Pty. Ltd.

ABN: 94 080 024 915

Address: 14 Park Avenue, Woodville North SA 5012

Phone: +61 (0) 8 8304 6555

Email: [email protected]


E.T. Browne Australia Pty. Ltd. is a subsidiary of E.T. Browne Drug Company Incorporated (US).

Last updated: August 2022