Palmer's Australia Terms & Conditions

Discount codes

Customers may receive a 10% discount code to either; receive 10% off their first purchase; as a thank you reward for making their first purchase, or for leaving a review. These discount codes cannot be used in conjunction with any other discount or promotion. 

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Monthly draw to win a $250 VISA gift card for leaving a review

Customers who leave a legitimate review on the Palmer's Australia website will go in the monthly draw to WIN a $250 VISA gift card.

Only reviews that have been moderated and approved by the review platform Bazaarvoice will be eligible to be in the draw.

The winner will be contacted via email in the first week of the following month.

Skin Success Terms & Conditions

Palmer’s Skin Success is specially formulated with 5% Niacinamide, Songyi Mushroom, Retinol, Vitamin C and Vitamin E. Palmer’s Skin Success visibly reduces the appearance of dark spots, age spots, skin discolouration and brightens and improves skin clarity.*

*Based on a 200-person independent clinical study. 

If you have tried Palmer’s Skin Success twice daily for at least 4 weeks and you haven’t seen an improvement in dark spots, age spots, discolouration or skin brightness and clarity, you can submit your request for a refund below.

To be eligible for a refund the following must apply:

The product purchased must be Palmer’s Skin Success Fade Cream 75g, Palmer’s Dark Spot Corrector 30ml or Palmer’s Fade Milk 250ml, purchased between 12.01am AEST 18/04/2024-11.59pm AEDT 31/07/2024.

The product must be purchased at Chemist Warehouse stores (including online) during the Period.

The Product must have been used for a full four-week period subsequent to the purchase date.

The customer must use the product twice daily.

The customer must be over 18 years of age and be an Australian resident.

The customer must have a valid email address and provide their full name and address.

The customer must provide a “before” photo with date stamp, taken prior to using product as well as an “after” photo with date stamp, taken at the end of 4 weeks of use.

The customer must provide evidence of proof of purchase by receipt in a gif, jpg, jpeg, png, pdf format only, file must be less than 2MB. If the proof is in any way illegible, distorted or suspicious, a refund will not be provided and E.T. Browne (Australia) Pty Ltd has the ability to reject a refund on this basis.

E.T. Browne may, at their discretion, request the return of the remaining product and if so, will supply a post satchel for this return with the refund payable after receipt of the product return.

Refunds will be paid by cheque within 8 weeks of accurate submission of the purchase information form.

One refund per customer is only permitted regardless of multiple products bought and from which Chemist Warehouse store.

Request for refund must be received before 31/07/2024 with the 4-week minimum use and all other conditions listed above completed before this date. 

E.T. Browne (Australia) Pty Ltd has the ability to amend these terms and conditions at any time.

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Win a year’s supply of Palmer’s Cocoa Butter & Chocolate!

The promoter is E.T. Browne (Australia) Pty Ltd (ABN 94 080 024 915), 14 Park Avenue, Woodville North SA 5012 (Promoter). 

Simply purchase any Palmer’s product from Woolworths and enter your details online at au.palmers.com/easterpromo for your chance to win. 

Duration 

The promotion commences at 12:01am (AEST) on 13 March 2024, and closes at 11:59pm (AEST) on 31st March 2024 (Promotion Period.) 

Eligibility to enter 

Entry into the promotion is open only to Australian residents who are 18 years of age or older, (Eligible Entrants). Employees, contractors and their immediate families, of the Promoter, associated agencies and companies, are not eligible to enter this competition. Immediate family means any of the following: spouse, ex-spouse, defacto spouse, child or step-child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or 1st cousin. 

Entry into the promotion 

Eligible Entrants will qualify for (1) entry in to the draw, for a chance to win a one year’s supply of Palmer’s Cocoa Butter & Chocolate, when, during the Promotion Period, they: 

i) purchase any one (1) Palmer’s product from Woolworths including, but not limited to, online. 

ii) submit their details online at [au.palmers.com/easterpromo] including, but not limited to, the receipt numbers of each transaction. 

Entrants can only enter in their own name and use their own email address. The Promoter reserves the right to request the winner provide proof of identity, proof of residency, and/or proof of entry validity. Proof of identification, residency and entry considered suitable for verification is at the discretion of the Promoter. The Promoter reserves the right to validate and check the authenticity of any prize claim or entry before awarding a prize. 

If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant. 

Entrants must retain the original or a copy of their purchase receipt(s) for entry into the Promotion as proof of purchase. Failure to provide proof of purchase for entry when requested may, in the absolute discretion of the Promoter, result in invalidation of the entrant’s entry and forfeiture of any right to a prize. Purchase receipt must clearly specify that the product/s were purchased at Woolworths in store or online, and that the purchase was made during the Promotion Period. Purchase receipt(s) may only be entered, and used, once in this promotion. If a Purchase receipt is found to be used more than once, all entries by that entrant, or any other entrant using such receipt(s), will be deemed invalid and no correspondence will be entered into. 

The time of entry will be deemed to be the time the entry is received by the Promoter. 

The Promoter reserves the right, at any time, to verify the validity of entries and Eligible Entrants (including an entrant's identity, age and place of residence) and to disqualify any entrant whom the Promotor believes in its absolute discretion has not complied with these Terms. 

Value of prize pool 

Minor Prize: N/A 

Major Prize: There will be one (1) Major Prize available to be won, with a total maximum value of AU$762.72 RRP (incl. GST). 

The winner will receive the major prize in one (1) delivery. 

Major Prize consists of: One year’s supply of Palmer’s Cocoa Butter & Chocolate 

Prize breakdown: 

12x Palmer’s Cocoa Butter Lotion 400ml – RRP $12.39 ($148.68) 

12x Palmer’s Cocoa Butter Body Oil 250ml – RRP $12.99 ($155.88) 

12x Palmer’s Cocoa Butter Hand Cream 96g – RRP $7.69 ($92.28) 

12x Palmer’s Cocoa Butter Lip Balm 4g – RRP $4.49 (Total RRP $53.88) 

52x Cadbury Dairy Milk Chocolate 180g – RRP $6.00 (Total RRP $312) 

Total Prize Pool Value $762.72 RRP (incl. GST) 

The calculation of a year’s supply of Palmer’s Cocoa Butter is based on the Promoter’s experience of the average consumption of Body Lotion, Body Oil, Hand Cream and Lip Balm per person per month. 

The calculation of a year’s supply of chocolate is based on the daily serving size of 25g per person per day. 

Drawing of entries 

The draw to select the winner of the Major Prize will take place at 2:00pm (AEST) on 3 April 2024 at Palmer’s Australia head office at 14 Park Avenue, Woodville North, SA 5012. All eligible entries received will be entered in the draw. The winner will be determined by a random draw of all eligible entries, with the first entry randomly selected winning the Major Prize. 

The Major Prize will be sent to the winner by post. 

The promotion is a game of chance, and the total prize pool is less than $1000, therefore no permits are required in any state of Australia. 

The prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash or other goods or services. A prize cannot be transferred to any other person, unless agreed to by the Promoter. It is a condition of accepting a prize that the winner accepts the conditions of use of that prize. 

The result of each draw is final and no correspondence will be entered into. 

Notification of the winner 

The winner of the Major Prize will be notified by email and phone (using the details provided in winner's entry form) within 2 business days after the draw and published on au.palmers.com/easterpromo on 4 April 2024, for a minimum of 28 days. The winner is responsible for ensuring that the contact details provided via the entry form at the time of entry, are accurate and up to date. The Promoter takes no responsibility for inaccurate or incomplete details. 

Right of the promoter to redraw 

The Promoter reserves the right to redraw in the event of an entrant being unable to comply with these Terms, forfeiting or not claiming the Major Prize. If the Major Prize remains unclaimed at 5.00pm (AEST) on 5 July 2024, a second draw will be conducted by the Drawer on 10 July 2024 at the same time and place as the original draw subject to any written direction given under applicable law. Any winner determined in accordance with this clause will be notified by email or phone (using the details provided in the winner's entry) within 2 business days after the draw and published on au.palmers.com/easterpromo from 17 July 2024, for a minimum of 28 days. 

The Major Prize in the redraw, if any, must be claimed by 14th August 2024, or will be forfeited. 

Entry details and privacy 

Entry details become the property of the Promoter. The name and photographs of the winner may be used for promotional purposes by the Promotion Parties, unless the winners otherwise notify the Promoter at the time of accepting the prize. Entrants consent to the Promotion Parties using personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes. Upon entry into the Promotion, entrants may choose to “opt in’ to receive future communication from the Promoter, this includes consent to their details being added to the Promoter’s database for future marketing and/or market research communications. Entrants may “unsubscribe” at any time. Without limiting the foregoing, entrants' personal information provided in connection with this promotion will be handled in accordance with the Promoter's Privacy Statement, a copy of which is available at available at https://au.palmers.com/content/31-privacy-policy  

General 

The Promoter is not responsible for any lost, late or misdirected entries. 

Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights, nor does it prevent a subsequent exercise of them. 

Permit details 

As the total prize pool is less than $1000, the promoter is not required to apply for permits in any state of Australia.

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Palmer's Stretch Mark Study - Recruitment Prize Pack

To be eligible to go in the draw to win a Palmer’s Prize Pack worth $100AUD, you need to complete the following steps in Palmer’s Stretch Mark Study Recruitment Process:

1. Answer a short 4-minute ‘QUALIFYING’ survey for assessment.

Survey link here - https://www.surveymonkey.com/r/PALMERS_PRODUCT_TEST_RECRUIT

2. Following this, if you qualify through to this next stage, you will be contacted to send through a reference picture of your skin to determine if you are eligible to be a candidate of the survey. 

3. Once you have been contacted, you send through a skin reference photo to Palmer’s Australia by the 15th of December by 11.59pm Australian Central Daylight Time (ACDT). If you do not hear from Palmer’s Australia by the 15th of December, or receive a response saying that you are not eligible for the study, you will then be put in the draw to win the Prize Pack.

All steps will need to be completed by the 15th of December at 11.59pm ACDT to be eligible to be in the draw. The winner will be determined by an automated random draw of all eligible entries, with the first entry randomly selected winning the Prize. The winner will be contacted on the 18th of December via email from [email protected]. If you are not contacted by 11.59pm ACDT on the 18th of December, you did not win the prize.

You will not be eligible to go in the draw to win a Palmer’s Prize Pack worth $100AUD if you do not;

a) Complete the qualifying survey (https://www.surveymonkey.com/r/PALMERS_PRODUCT_TEST_RECRUIT

b) Complete the qualifying survey, but are not contacted to send through skin reference photos

OR

Complete the qualifying survey, and receive an email to send through skin reference photos, but do not send the photos through to Palmer’s Australia by 11.59pm ACDT on the 15th of December.

All candidates who are officially selected to be part of Palmer’s Stretch Mark Study are not eligible to go in the draw to win the Prize Pack worth $100AUD, but will be paid for their time taking part in the study.

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Money Back Guarantee - Skin Therapy Oil for Face

Palmer’s Skin Therapy Facial Oil is specially formulated with 10 Pure Oils, Retinol, Vitamin C and Cetesomate-E Complex. Palmer’s Skin Therapy Facial Oil visibly improves the appearance of skin tone, skin texture and aging skin.*

*Based on responses in an 8-week home user trial by 200 female panelists. 

If you have tried Palmer’s Skin Therapy Facial Oil twice daily for at least 4 weeks and you haven’t seen an improvement in skin tone, skin texture or aging skin, you can submit your request for a refund by emailing [email protected] 

TERMS & CONDITIONS

To be eligible for a refund the following must apply:

The product purchased must be Palmer’s Skin Therapy Facial Oil 30ml purchased between 12.01am AEST 01/09/2023-11.59pm AEDT 01/09/2024.

The product must be purchased at Chemist Warehouse stores (including online) during the Period.

The Product must have been used for a full four-week period subsequent to the purchase date.

The customer must use the product twice daily.

The customer must be over 18 years of age and be an Australian resident.

The customer must have a valid email address and provide their full name and address.

The customer must provide a “before” photo with date stamp, taken prior to using product as well as an “after” photo with date stamp, taken at the end of 4 weeks of use.

The customer must provide evidence of proof of purchase by receipt in a gif, jpg, jpeg, png, pdf format only, file must be less than 2MB. If the proof is in any way illegible, distorted or suspicious, a refund will not be provided and E.T. Browne (Australia) Pty Ltd has the ability to reject a refund on this basis.

E.T. Browne may, at their discretion, request the return of the remaining product and if so, will supply a post satchel for this return with the refund payable after receipt of the product return.

Refunds will be paid by cheque within 8 weeks of accurate submission of the purchase information form.

One refund per customer is only permitted regardless of multiple products bought and from which Chemist Warehouse or Woolworths store.

Request for refund must be received before 01/10/2024 with the 4-week minimum use and all other conditions listed above completed before this date. 

E.T. Browne (Australia) Pty Ltd has the ability to amend these terms and conditions at any time.