Palmer's Australia Terms & Conditions

Discount codes

Customers may receive a 10% discount code to either; receive 10% off their first purchase; as a thank you reward for making their first purchase, or for leaving a review. These discount codes cannot be used in conjunction with any other discount or promotion. 

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Monthly draw to win a $250 eftpos gift card for leaving a review

Customers who have purchased/been gifted a Palmer's product and leave a legitimate review on the Palmer's Australia website will go in the monthly draw to WIN a $250 eftpos gift card.

The prize draw winner will be asked to provide an image of the purchased/gifted product that was reviewed, to ensure it is a legitimate review.

Only reviews that have been moderated and approved by the review platform Bazaarvoice will be eligible to be in the draw.

The winner will be determined by a random draw of all eligible entries, and will be contacted via email in the first week of the following month.

Skin Success Terms & Conditions

Palmer’s Skin Success is specially formulated with 5% Niacinamide, Songyi Mushroom, Retinol, Vitamin C and Vitamin E. Palmer’s Skin Success visibly reduces the appearance of dark spots, age spots, skin discolouration and brightens and improves skin clarity.*

*Based on a 200-person independent clinical study. 

If you have tried Palmer’s Skin Success twice daily for at least 4 weeks and you haven’t seen an improvement in dark spots, age spots, discolouration or skin brightness and clarity, you can submit your request for a refund below.

To be eligible for a refund the following must apply:

• The product purchased must be Palmer’s Skin Success Fade Cream 75g, Palmer’s Dark Spot Corrector 30ml or Palmer’s Fade Milk 250ml, purchased between 12.01am AEST 18/04/2024-11.59pm AEDT 31/07/2024.

• The product must be purchased at Chemist Warehouse stores (including online) during the Period.

• The Product must have been used for a full four-week period subsequent to the purchase date.

• The customer must use the product twice daily.

• The customer must be over 18 years of age and be an Australian resident.

• The customer must have a valid email address and provide their full name and address.

• The customer must provide a “before” photo with date stamp, taken prior to using product as well as an “after” photo with date stamp, taken at the end of 4 weeks of use.

• The customer must provide evidence of proof of purchase by receipt in a gif, jpg, jpeg, png, pdf format only, file must be less than 2MB. If the proof is in any way illegible, distorted or suspicious, a refund will not be provided and E.T. Browne (Australia) Pty Ltd has the ability to reject a refund on this basis.

• E.T. Browne may, at their discretion, request the return of the remaining product and if so, will supply a post satchel for this return with the refund payable after receipt of the product return.

• Refunds will be paid by cheque within 8 weeks of accurate submission of the purchase information form.

• One refund per customer is only permitted regardless of multiple products bought and from which Chemist Warehouse store.

• Request for refund must be received before 31/07/2024 with the 4-week minimum use and all other conditions listed above completed before this date. 

• E.T. Browne (Australia) Pty Ltd has the ability to amend these terms and conditions at any time.

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Money Back Guarantee - Skin Therapy Oil for Face

Palmer’s Skin Therapy Facial Oil is specially formulated with 10 Pure Oils, Retinol, Vitamin C and Cetesomate-E Complex. Palmer’s Skin Therapy Facial Oil visibly improves the appearance of skin tone, skin texture and aging skin.*

*Based on responses in an 8-week home user trial by 200 female panelists. 

If you have tried Palmer’s Skin Therapy Facial Oil twice daily for at least 4 weeks and you haven’t seen an improvement in skin tone, skin texture or aging skin, you can submit your request for a refund by emailing [email protected] 

TERMS & CONDITIONS

To be eligible for a refund the following must apply:

• The product purchased must be Palmer’s Skin Therapy Facial Oil 30ml purchased between 12.01am AEST 01/09/2023-11.59pm AEDT 01/09/2024.

• The product must be purchased at Chemist Warehouse stores (including online) during the Period.

• The Product must have been used for a full four-week period subsequent to the purchase date.

• The customer must use the product twice daily.

• The customer must be over 18 years of age and be an Australian resident.

• The customer must have a valid email address and provide their full name and address.

• The customer must provide a “before” photo with date stamp, taken prior to using product as well as an “after” photo with date stamp, taken at the end of 4 weeks of use.

• The customer must provide evidence of proof of purchase by receipt in a gif, jpg, jpeg, png, pdf format only, file must be less than 2MB. If the proof is in any way illegible, distorted or suspicious, a refund will not be provided and E.T. Browne (Australia) Pty Ltd has the ability to reject a refund on this basis.

• E.T. Browne may, at their discretion, request the return of the remaining product and if so, will supply a post satchel for this return with the refund payable after receipt of the product return.

• Refunds will be paid by cheque within 8 weeks of accurate submission of the purchase information form.

• One refund per customer is only permitted regardless of multiple products bought and from which Chemist Warehouse or Woolworths store.

• Request for refund must be received before 01/10/2024 with the 4-week minimum use and all other conditions listed above completed before this date. 

• E.T. Browne (Australia) Pty Ltd has the ability to amend these terms and conditions at any time.