Frequently Asked Questions


I have had a reaction to a product, what do I do?

We are sorry to hear of your unpleasant experience. This is most unusual. It is possible to have a reaction to almost any product. Sometimes it is an active ingredient contained in the product, or a reaction to one of the thousands of compounds which make up the fragrance used in the product. Many people go through life without ever having any problem, while others have such "sensitive skin" that they must avoid all perfumes and use only 'fragrance free' products.


Palmer’s products are carefully formulated and tested to avoid or very much minimise the incidence of such problems. We are very proud of our excellent record in this area.

We would like to look into this product further. If you could please email [email protected] with your details and we will provide you with a refund, while providing further support if needed.

Are Palmer's products safe to use during pregnancy?

Palmer's recommends that you first consult your doctor before beginning any new skin care regimen. Palmer's Stretch Mark range is safe, effective and recommended for use during pregnancy. If you experience any kind of adverse reaction, discontinue use and seek medical attention immediately.

How do the Skin Success products work?

Palmer’s Skin Success products use a unique 3-in-1 technology combined with an effective blend of ingredients which all work in synergy to break down concentrated hyperpigmented areas, remove discoloured surface cells & inhibit uneven pigment from developing.

When will I see results after using Skin Success?

Palmer's Skin Success products gradually fade unwanted spots. Results may be visible in as little as 2 weeks, with best results appearing after 4-8 weeks of consistent treatment*. Please be aware that skin is being treated with retinol and can be extra sensitive to the sun. Because of this, Palmer's recommends the daily use of a sunscreen with an SPF (sun protection factor) of 15 or higher to prevent future discoloration.

*Based on an independent clinical study of 200 women over 6 weeks of monitored use.

Are Palmer's Skin Success products safe to use during pregnancy?

Palmer's recommends that you first consult your doctor before beginning any new skin care regimen.


Which formula works best for stretch marks?

Palmer’s Cocoa Butter for Stretch Marks range was developed especially to help improve the appearance of stretch marks, with different formulas and formats to suit individual preference. The range has been formulated with formulated with a powerful blend of potent yet naturally sourced active ingredients which work to targets stretch marks from multiple directions, starting at their root cause – Collagen & Elastin breakdown.


How often should I use your products to help improve the appearance of stretch marks?

We recommend that you use our products twice a day, morning and evening, to help keep skin tone soft and smooth while helping to visibly improve skin's elasticity. With consistent use, skin stays supple and firm. Palmer's combines only the most proven ingredients to ensure skin looks and feels healthy and soft.


When should I start using your stretch mark products?

The sooner you start using these products, the better your results will be. No product will work for every person, but keeping the skin moisturised and supple during pregnancy is essential to help support the best results.

How long does it take to see results?

When clinically tested, 98% of women reported seeing results in as little as 4 weeks*. Immediately, you should notice that your skin looks smoother and more moisturized. After a few weeks, skin's tone and texture is visibly improved and marks are softened. In time you'll notice an overall improvement in the appearance of your stretch marks while skin takes on a healthier, firmer look.

*Based on an 8 week in-home trial by 102 female panelists aged 18-49

I'm not pregnant, will your products work on my stretch marks?

Palmer's Cocoa Butter Formula Stretch products work best when used at the beginning of pregnancy or before any significant weight change where the skin might be stretched. You can expect that the Palmer's Cocoa Butter Formula stretch line of products will help skin's moisture content and elasticity, improving the appearance of stretch marks. Skin tone and texture will look more even and your stretch marks will appear softened. The range is perfect for use on both men and women during periods of weight fluctuation.

Have a different question?

Send us a message on our Live Chat, or email the team at [email protected]