Frequently Asked Questions


What is hyperpigmentation?

Hyperpigmentation occurs when the skin produces too much melanin in a concentrated area. It can appear as a small dark spot or a larger discoloured area. Many factors can contribute to this unwanted darkening. Among the most common causes are:

Sun exposure: can cause anything from freckles to large brownish patches.

Aging: commonly causes brown spots also known as liver spots or age spots on the face, body and hands.

Pregnancy: causes a condition known as Melasma

Scarring: previous acne or injury to the skin even when healed may leave a dark mark or spot on the skin.

How do the Skin Success products work?

Palmer’s Skin Success products use a unique 3-in-1 technology combined with an effective blend of ingredients which all work in synergy to break down concentrated hyperpigmented areas, remove discoloured surface cells & inhibit uneven pigment from developing.

When will I see results?

Palmer's Skin Success products gradually fade unwanted spots. Results may be visible in as little as 2 weeks, with best results appearing after 4-8 weeks of consistent treatment*. Please be aware that skin is being treated with retinol and can be extra sensitive to the sun. Because of this, Palmer's recommends the daily use of a sunscreen with an SPF (sun protection factor) of 15 or higher to prevent future discoloration.

*Based on an independent clinical study of 200 women over 6 weeks of monitored use.

Are Palmer's Skin Success products safe to use during pregnancy?

Palmer's recommends that you first consult your doctor before beginning any new skin care regimen.